1218 days ago • Posted by William Ramstein
Chewy is an online retailer of pet food. They have ravaged the pet food business and made billions. Tailwinds from the covid-19 push to e-commerce adoption has bolstered the demand for large size orders of pet food. Revenue and profit margin have hockey-sticked. Its customer retention rate has spiked 600 basis points so far in 2020. The company doesn't expect to incur additional spending on customer retention in 2021 because the new customers it has acquired this year are likely to continue purchasing in a post-pandemic scenario, as the increase in the average order value suggests. source: Motley Fool
